Order Information

Order

Online orders can be placed 24 hours a day, 7 days a week. Phone orders can be placed during business hours of 9am-5am PST Monday through Friday. After an order is placed, an order confirmation will be sent immediately via e-mail. Credit cards will be charged at the time of checkout for all items in your shopping cart. If you require assistance outside of our normal business hours, please email at sales@awesomestones.com

Payment Option

We accept the following cards as payments: Visa, Mastercard, Discover and American Express. You can also check out using Paypal account. Checks are also accepted but, must clear our account prior to delivery of any merchandise. To pay by check, you will need to place your order by email at sales@awesomestones.com or by phone at 909.353.7737.

Back Orders

Occasionally, an item you order may be on back order, discontinuation, out-of-stock or other circumstances beyond our control. We will promptly notify you to discuss your preferences before processing your order. If you wish to proceed with a back ordered item; please confirm your preference with us immediately upon receiving your order status notification. However, if we do not receive a confirmation that you wish to continue with a back order within 3 days; your back ordered item will be canceled and we will automatically issue you a refund. Back orders cannot be canceled once we receive confirmation. Back ordered goods are not eligible for return.

Special Order

We would love to accommodate your special requests! We consider a special order to be a request for specific sizes or quantities that must order directly from the manufacturer or artisan. Please contact us and let us know which item you are interested in ordering. We will need time to contact the manufacturer or artisan and find out product availability.

CUSTOM ENGRAVED

Lead Time : 5-6 WEEKS

Custom Engraved Stones

We provide an exclusive line of memorable items that can be personalized on natural stones for any special occasion such as baby showers, birthday parties, anniversaries, graduations, pet memorials, wedding gifts, awards, and many more! These are great products for yourself or someone you love! We pride ourselves in our superb quality, craftsmanship and affordability of our finished products that can be perpetually cherished through time.

To order a Custom Engraved Stone: Use custom text box for your word(s) or any images you want. And please add a description of how you want your design(s) and word(s) to be laid out in the area of special instructions.

Or simply email us and tell us your idea. Our designer will work with you to create the stone you desire. If you would like to see a layout of what will be engraved via fax or email, add your request in the special instructions area of your order form. Please realize that the sending of layouts may somewhat delay the completion of your stone. If your stone design is simple and straight forward, you can simply leave it up to us.

Lead Time : 5-6 WEEKS

PLEASE NOTE: All of our stones are NATURAL and they will vary in color, size, shape and beauty.
There are times where a stone may display small lines or “veins” which go across the stone.
These are natural veins caused by the natural elements of the stone and is not considered a defect but a natural characteristic.
Should you feel that you would like a stone with no veins at all, please feel free to mention this in the comments section when submitting an order and we will try our best to select the stones your prefer.

Custom Order