FAQ's

• Do you ship internationally?

- We only ship to the 48 contiguous states only! No Alaska, Hawaii or other US territories & no International orders.

• What carrier do you use?

- We ship via USPS and FedEx Ground.

• Do you ship to P.O./APO/FPO?

- No, we do not. Sorry.

• How long before I receive my order?

-The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days. Please keep in mind that during holidays, this time may vary.

• Can I cancel my order?

- Yes, you can cancel our order at any time before it is shipped.

• I put the wrong address on my order, what should I do?

- Make sure to contact us ASAP so we can fix it.

• How can I track my package?

-Once your order has been fulfilled, you will receive an email from us with your tracking information.

• I received incorrect items in my order, what should I do?

- Please contact Sales@awesomestones.com within 72  hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

• How can I contact your customer service team? 

- Please email us at Sales@awesomestones.com

• I emailed your customer service team. When should I expect a response?

- We will respond to all emails as soon as possible.