FAQ's
- Do you ship internationally?
- We only ship to the 48 contiguous states only! No Alaska, Hawaii or other US territories & no International orders.
- What carrier do you use?
- We ship via USPS and FedEx Ground.
- Do you ship to P.O./APO/FPO?
- No, we do not. Sorry.
- How long before I receive my order?
-The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days. Please keep in mind that during holidays, this time may vary.
- Can I cancel my order?
- Yes, you can cancel our order at any time before it is shipped.
- I put the wrong address on my order, what should I do?
- Make sure to contact us ASAP so we can fix it.
- How can I track my package?
-Once your order has been fulfilled, you will receive an email from us with your tracking information.
- I received incorrect items in my order, what should I do?
- Please contact Sales@awesomestones.com within 72 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
- How can I contact your customer service team?
- Please email us at Sales@awesomestones.com
- I emailed your customer service team. When should I expect a response?
- We will respond to all emails as soon as possible.