FREQUENTLY ASKED
QUESTIONS

An order can be canceled within 8 hours of placement. However, once an order has been processed and shipped, it cannot be canceled.

If you entered the wrong address, email us at support@awesomestones.com as soon as possible. If the order has already been shipped, you will be responsible for the return or reroute shipping cost.

Our products are hand-crafted and each piece is unique due to the use of natural materials. As a result, there may be slight variations in dimensions, color, and weight, which contribute to the uniqueness and originality of our products.

We offer a 14-day return policy for all products. If you wish to return an item, please contact us within 7 days of receiving your order to initiate the return process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before returning the item, we will require photos of the item and the packaging to approve the return authorization request. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please contact support@awesomestones.com within 72 hours of receiving your order, so that we can assist you with any issues. To help us better understand the problem, please provide your order number and a photo of the damaged item and package you received.

If you receive the wrong item, please contact us at support@awesomestones.com within 72 hours of receiving your order. Include your order number and a photo of the incorrect item and package to help us resolve the issue promptly.

We regret to inform you that we are currently unable to accept custom order requests for our products.

We accept a variety of payment methods, including credit cards, Google Pay, Apple Pay, and PayPal.

If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at support@awesomestones.com. We will do our best to get back to you as soon as possible, usually within 24-48 hours on business days between 9 AM and 3 PM PST.

If you have any questions or concerns about our products, please don’t hesitate to reach out to our customer service team at support@awesomestones.com or call us at 909.476.6700. We will be happy to assist you with any questions you may have.

If you have any questions or concerns about a lost or missing order or package, please don’t hesitate to reach out to our customer service team at support@awesomestones.com. They will be happy to assist you with any questions you may have.