top of page

FREQUENTLY ASKED
QUESTIONS

  • Can I cancel my order
    An order can be canceled within 8 hours of placement. However, once an order has been processed and shipped, it cannot be canceled.
  • I entered the wrong address, how can I change it
    In the event that an incorrect address was entered during the order placement process, kindly send an email to support@awesomestones.com at your earliest convenience. Please note that if the order has already been shipped, the buyer will be responsible for the return or reroute shipping cost.
  • The product I received doesn't look like the picture on your website
    Our products are hand-crafted and each piece is unique due to the use of natural materials. As a result, there may be slight variations in dimensions, color, and weight, which contribute to the uniqueness and originality of our products.
  • Can I return my order
    We offer a 14-day return policy for all products. If you wish to return an item, please contact us within 7 days of receiving your order to initiate the return process. ​To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Before returning the item we will require photos of the item and the packaging to approve the return authorization request.  Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • The item I received is damaged, what can I do to get it replaced
    Please contact support@awesomestones.com within 72 hours of receiving your order, so that we can assist you with any issues. To help us better understand the problem, please provide your order number and a photo of the damaged item and package you received.
  • I received the wrong item
    Please contact support@awesomestones.com within 72 hours of receiving your order, so that we can assist you with any issues. To help us better understand the problem, please provide your order number and a photo of the incorrect item and package you received.
  • Can I place a custom order
    We regret to inform you that we are currently unable to accept custom order requests for our products.
  • What payment methods are accepted
    We accept a variety of payment methods, including credit cards, Google Pay, Apple Pay, and PayPal.
  • How can I contact customer service
    If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at support@awesomestones.com. We will do our best to get back to you as soon as possible, usually within 24-48 hours on business days between 9am and 3pm PST.
  • What if I have questions about the product
    If you have any questions or concerns about our products, please don’t hesitate to reach out to our customer service team at support@awesomestones.com or the manufacturer at 909.476.6700. They will be happy to assist you with any questions you may have.
  • What if I never receive my order
    If you have any questions or concerns about a lost or missing order or package, please don’t hesitate to reach out to our customer service team at support@awesomestones.com. They will be happy to assist you with any questions you may have.
  • Do you ship internationally
    We currently do not offer international shipping. We only ship to the contiguous United States.
  • Are shipments to P.O. Boxes, APO, or AFO addresses available
    Regrettably, we are currently unable to ship to PO boxes, APO, and FPO addresses.
  • When will my order ship
    Orders are processed on weekdays between 8:00 AM and 4:00 PM in the order they are received. Processing times may vary, but orders typically ship within 1 to 3 business days. Once your order has shipped, you will receive a tracking number.
  • How can I track my package
    Upon completion of processing an order for shipping, you will receive an email notification containing the carrier name and tracking number for your shipment.
  • Which shipping carriers are available for use
    We currently use FedEx Ground Shipping and USPS Ground Advantage to ship orders within the contiguous United States.
  • How long will it take for my order to arrive
    We use FedEx ground and USPS ground Advantage for shipping. The delivery time of your order depends on your location and the shipping method used. Typically, most shipments arrive within 3-7 business days after being picked up by the carrier.
  • Do you have a showroom
    Regrettably, we do not have a showroom that displays our products. Please note that due to the use of natural materials, there may be slight variations in dimensions, color, and weight.
  • The product I received doesn't look like the picture on your website
    Our products are hand-crafted and each piece is unique due to the use of natural materials. As a result, there may be slight variations in dimensions, color, and weight, which contribute to the uniqueness and originality of our products.
  • What are the different types of cairns
    Cairns come in various shapes and sizes, and are made from different materials such as rocks, stones, pebbles, and glass.
  • How do I maintain my garden cairns?
    Stone garden cairns are artistic arrangements of stones that can add a natural and zen-like touch to your garden. However, they also need some maintenance to keep them stable and beautiful. Here are some steps on how to maintain stone garden cairns: Check the cairns regularly for any signs of damage or instability. If you notice any loose, cracked, or missing stones, you should repair or replace them as soon as possible. You can use a level or a plumb line to make sure the cairns are balanced and aligned. Clean the stones periodically to remove any dirt, dust, moss, or algae that may accumulate on them. You can use a hose, a brush, or a cloth to gently wash the stones with water. You can also use a mild detergent or vinegar to remove any stains or discoloration. Protect the stones from harsh weather conditions, such as frost, snow, or heavy rain. You can cover the cairns with a tarp, a plastic sheet, or a cloth during the winter or rainy season. You can also move the cairns to a sheltered location, such as a porch, a patio, or a greenhouse, if possible. Seal the stones with a clear or colored sealer to enhance their appearance and durability. A sealer can prevent the stones from fading, cracking, or eroding over time. You can choose from different types of sealers, such as acrylic, polyurethane, or epoxy, depending on the type and texture of the stones.
  • What are some popular materials used for garden ornaments
    Garden ornaments can be made from a variety of materials such as stone, metal, and glass. Additional popular materials include concrete, terracotta, and bronze.
  • How do I maintain my product?
    Stone, driftwood, and glass products are a beautiful and eco-friendly way to decorate your home and garden. Our products are made of recycled materials such as stones, pebbles, glass stones, river rocks, and driftwood. To maintain your Awesome Stones products, you should follow these steps: Clean glass stones regularly. Use a soft cloth and mild soap to wipe away any dirt or dust that may accumulate on the glass. Rinse with water and dry thoroughly. You can also use a glass cleaner spray for extra shine. Protect driftwood from rotting. Driftwood is a natural material that may decay over time, especially if exposed to moisture. To prevent this, you should apply a coat of clear varnish or sealant to the driftwood every year or as needed. This will help preserve its color and texture, as well as repel insects and fungi. Secure your stands and stakes in place. The garden stand has a metal stake rod that can be inserted into the ground to keep it stable. However, you should also check the stake rod periodically for any signs of rust or damage. If the stake rod becomes loose or bent, you should replace it with a new one or fix it with a hammer. Avoid placing your products in direct sunlight or extreme temperatures. The glass stones and spheres may crack or fade if exposed to too much heat or cold. The driftwood may also warp or split under these conditions. Therefore, you should choose a shady or sheltered spot for your products, away from any sources of fire or frost. By following these simple steps, you can enjoy your stone, driftwood, and glass products for a long time.
  • What are some popular types of water fountains
    Water fountains are available in a wide range of styles and sizes, and can be used both indoors and outdoors. Our online store offers a variety of tabletop fountains and garden fountains to help you create a tranquil and relaxing environment in your home or garden.
  • What is the meaning of Zen-inspired decor
    Zen-inspired decor is a style of interior design that emphasizes simplicity, minimalism, and natural elements. It is inspired by Zen Buddhism and aims to create a peaceful and calming environment.
  • Why do people use Zen decor in their homes
    Zen decor creates a harmonious and peaceful atmosphere by incorporating natural elements, minimalism, and a focus on balance and serenity.
bottom of page